Frequently Asked Questions with Telepsychiatry

Do you have any questions regarding telepsychiatry? Take a look at our frequently asked telepsychiatry questions and if you need answers to specific questions that are not mentioned contact us. 

Our goal with telepsychiatry is to mirror your existing workflows. Patients will continue to come into your clinic and the only difference is they will receive treatment from a clinician through secure video conferencing.

  • You specify a set amount of hours per week for telepsychiatry
  • Your staff will schedule those appointments in your EHR.
  • When the patients arrive, the vitals are captured, the patient is roomed
  • Our clinicians will connect virtually
  • The clinician will arrive on-screen on-time and will remain on-screen during the designated time set in the contract

Two of the biggest factors with timeline for telepsychiatry is licensing and credentialing of the clinicians which can vary depending on your state requirements.

innovaTel covers the cost of clinician licensing, DEA and other professional fees. We also cover and provide the malpractice policy. Your organization will be responsible for credentialing the clinician with your payers. innovaTel will work closely with you to get all of the paperwork and documentation required in a timely manner. 

The clinicians will be credentialing with your payors and your organization will handle all of the billing. Your organization keeps all of the revenue. 

That’s a great question that has a complex answer. Telehealth reimbursement varies state-to-state and payer-to-payer. The regulations are changing regularly and it can be complex to navigate, but we are here to help! The good news is most states now have some type of parity law in place that mandates coverage for telepsychiatry. 

The Center for Connected Health Policy has a great state-by-state analysis.

Our compliance team is also happy to provide guidance to your organization based on our experience in your state.

Our clinicians will document directly in your EHR. They are trained in concurrent documentation and is guaranteed to be completed by the end of each day to assist in prompt payer billing. 

All prescribing will be e-prescribed through your EHR. If you do not have e-prescribing capabilities, we can recommend a cost-effective standalone solution. 

innovaTel hires board certified and board eligible psychiatrists, psychiatric nurse practitioners and licensed clinical social workers.

It’s your choice! innovaTel does not just place clinicians for your organization. We feel very strongly that you should have a say in which clinician joins your treatment team. We strive to obtain a detailed understanding of what you are looking for in a clinician and we then propose qualified clinicians for your team to interview. It is ultimately your choice who joins your clinical team. Beacuse of this, we have extremely high clinician retention and satisfaction rates among our customers. 

No, with our partnership you receive clinicians that are dedicated to your organization. Your patients will see the same clinican each and every appointment. We know that continuity of care is critical in behavioral health treatment. Not only is this the best for your patients, but it’s also the best for your staff so they can build a relationship with the virtual clinician.

Absolutely! Our clinicians want to be part of your team and enjoy collaborating with other members of your treatment team. 

Technology has come a long way in the last few years, making it very simple and affordable to get started with telepsychiatry. We will provide technical recommendations for the most optimal experience. But ultimately, if you have a webcam and an internet connection, your organization can implement telepsychiatry.

We will also provide the HIPAA compliant platform required to keep the telepsychiatry sessions secure. If your organization already has a platform in place, we are open to using your technology as well. We provide multiple tests prior to “go-live” and provide 24/7 support at no additional cost. 

Yes! We regularly survey our customers and their patients. Patients respond remarkably well to telepsychiatry services. A number of studies have been done on the efficacy of telepsychiatry and results have shown comparable or in some cases improved outcomes via telepsychiatry.