Our Partnership Process
At innovaTel, we are reshaping the telepsychiatry model, which transforms your ability to provide care. That’s why our process for establishing partnerships is simple.
Telepsychiatry for Federally Qualified Health Centers
Federally qualified health centers are the safety nets of the community.
The need for behavioral health services is on the rise across the country and primary care providers are often managing complex behavioral health patients due to the lack of available psychiatric providers in their community.
Partnerships That Work
At innovaTel, we believe that the telehealth partnerships we develop for integrated care settings act as a critical bridge between psychiatry and primary care, which is fundamental to helping patients achieve better outcomes.
Embedded Team Members
Our customized partnerships optimize integrated care workflows to increase access to behavioral health providers while innovaTel providers work as collaborative members of the on-site clinical care team at your FQHC.
Whether you are looking to integrate psychiatrists or psychiatric nurse practitioners into your organization for psychiatric evaluations and medication management, or licensed clinical social workers to offer therapy as integrated members of your team, innovaTel can design solutions for you.
Our Integrated Care Models
We offer consultative, co-located and full service integrated care models.
Consultative Model
The innovaTel psychiatrist provides consult time for the primary care physician or a care manager to review the most complex patients without seeing the patients directly. This is an extremely efficient model that can cover several patients per hour.
Co-Located Model
An innovaTel provider can deliver care directly to your patient, at your office, while connecting from a remote location. With this model, innovaTel telepsychiatrists can provide psychiatric evaluations and carry a caseload for ongoing medication management and return the patient to your primary care team.
Full Service Model
This is a combination of the curbside consult and co-located model where the telepsychiatrist will provide consultative care with your primary care team and also carry a patient caseload for direct patient treatment.
Treatment for the Whole Person
Our model bridges the gap between primary care and psychiatric care, allowing you to offer treatment for the whole person. And our expertise in integrated care runs deep, as our Co-Founder and Chief Medical Officer, Dr. Liberty Eberly, participated in the CMS Compass Study which helped develop collaborative care codes.
Dr. Eberly uses her extensive experience with primary care providers to guide workflow development for integrated care partnerships.
innovaTel understands your time is limited but your commitment to delivering exceptional care is not. Our team is here to help yours reach new heights.
How We Can Help
Grow your clinical team without geographic limitations.
Reduce patient wait times and no-shows.
Increase capacity for new patients.
Increase access to care in your communities.
Improve clinical and operational efficiencies.
Improve patient outcomes.
Expand your specialties.
Improve clinician retention and patient satisfaction.
Collaborate with primary care and case management team.
Add psychiatric services into your existing integrated care model.
Greater Access, True Integration
Our telepsychiatry services act as a gateway to care, allowing you to tap into our remote team of licensed psychiatrists, psychiatric nurse practitioners and licensed clinical social workers to meet your specific clinical needs. At innovaTel, you’re an active participant in the interview and selection process.
Psychiatric Services
Psychiatric evaluations
Ongoing medication management
Consultative Services
Remote Medical Director
Medication-Assisted Treatment (MAT)
& More
Therapy Services
Diagnostic evaluations
Individual therapy
Group therapy
Addictions treatment
& More
STEP ONE
Let’s talk
Share your clinical needs with innovaTel.
STEP TWO
Interview our providers
innovaTel presents providers for your team to interview.
STEP THREE
Onboarding begins
Once your team chooses a provider(s), they become credentialed with your payers and your organization bills for services.
STEP FOUR
Workflow development
innovaTel assigns you a Clinical Liaison — an experienced psychiatric nurse — to help design customized workflows with your team to ensure seamless integration.
STEP FIVE
Your patients receive care
Your innovaTel providers hold a set schedule for your patients each week, connect via a HIPAA-compliant telehealth platform and document directly into your EHR.
STEP SIX
Receive ongoing support
Your Clinical Liaison provides ongoing support to you and your innovaTel providers in your day-to-day work.
innovaTel and Your
Federally Qualified Health Center
What is the typical timeline to get started?
Two of the biggest factors with a timeline for implementing telepsychiatry is licensing and credentialing of clinicians, which can vary depending on your state and the insurance plans that you accept.
innovaTel’s goal is to find the best clinical fit for your organization. In many cases, innovaTel has providers who are already licensed in your state. However, if we have clinicians who are a great clinical fit who are not yet licensed in your state, innovaTel will cover the cost to get them licensed in your state. Our team will work closely with yours to ensure a timely implementation that sets the foundation for a long-term partnership.
How does licensing and credentialing work?
It is innovaTel’s policy that clinicians are licensed in the state where they are physically located as well as where they are treating patients.
innovaTel covers the cost of clinician licensing, DEA, malpractice, benefits and PTO.
innovaTel’s implementation team will work closely with your team to assist with clincian credentialing. Once you review and choose your clinician or clinicians, the innovaTel team will get you all of the documentation that you need to credential the innovaTel clinician with your payers.
How does billing work?
innovaTel does not bill insurance directly. It is our model that our clinicians will become credentialed with your payers and your organization will handle all of the billing.
innovaTel’s partnership is simple. We charge a flat hourly fee for our clinicians and do not charge any additional set-up fees, ongoing maintenance fees or technology fees.
What is your hourly rate?
innovaTel customizes proposals based on the clinical needs of each of the organizations with which we work. There can be variability in the hourly rate based on the type of clinicians that you are looking for, their sub-specialty and certain requirements you are looking to meet, such as on-call requirements.
Connect with one of our telepsychiatry team members today to get a customized proposal.
How do I know if telepsychiatry will be reimbursed in my state?
That’s a great question with a complex answer. Telehealth reimbursement varies depending on the state and the payer. The regulations are changing regularly, and it can be complex to navigate, but we are here to help! The good news is most states now have some type of parity law in place that mandates coverage for telepsychiatry and teletherapy.
innovaTel’s team is happy to provide guidance to your organization based on our experience in your state.
How does documentation and prescribing work?
Our clinicians will document directly in your EHR. All clinicians are trained in concurrent documentation and documentation is guaranteed to be completed by the end of each day to assist in prompt billing.
All medications will be e-prescribed through your EHR. If you do not have e-prescribing capabilities, we can recommend a cost-effective standalone solution.
Which clinicians does innovaTel hire?
innovaTel hires board certified and board eligible psychiatrists, psychiatric nurse practitioners and licensed clinical social workers. We are extremely selective with the clinicians who we hire, and we are proud to have a high clinician retention rate.
innovaTel’s clinical team covers a wide variety of sub-specialties including, but not limited to:
*Child/adolescent psychiatry
*Geriatric
*Eating Disorders
*Gender Dysphoria
*Forensic/Corrections
*Psychosomatics
*Bilingual/Multilingual providers
What technology will our organization need for telepsychiatry or teletherapy services?
Technology has come a long way, making it very simple and affordable to get started with telepsychiatry. We will provide technical recommendations for the most optimal experience. But ultimately, if you have a webcam and an internet connection, your organization can implement telepsychiatry.
innovaTel is platform agnostic and will work within your platform of choice, if you do not have a telehealth platform, innovaTel will cover the cost of a HIPAA-compliant platform for our clinician. We know that standardizations of systems are extremely important and we would not want you to have different team members working in different systems. It’s easiest for patients, clinicians and your staff to work in the same telehealth platform.
innovaTel will perform a number of test visits prior to your go-live and also provide IT support at no charge to your organization.
How do patients connect? Where are they located?
This can vary based on your organization, your clinical protocols and your patient population. innovaTel supports a hybrid model of telehealth that allows your patients to come in, on site, or connect remotely. Which patients come in or connect remotely is based on a variety of factors, including clinical appropriateness and whether or not a patient has the right technology to connect remotely.
innovaTel recommends having a telepsychiatry room set up at one of your locations for patients who need to come in. innovaTel’s clinical team can assist in protocol development with your organization for patients to connect remotely.
Ready to partner with innovaTel?
Share with your network
Do you know a federally qualified health center that struggles meeting the demand for care? Share innovaTel’s services: