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The use of telemedicine in the behavioral health setting has exponentially increased in recent years, in part due to the COVID-19 pandemic but also due to a demand for care that is showing no signs of waning.
Behavioral health organizations are finding that the use of telemedicine improves access to care for patients who otherwise may struggle to receive treatment for a variety of reasons, including transportation and travel, schedule conflicts or an inability to get to an appointment.
Virtual visits meet patients exactly where they are.
To manage the growing demand for care, a number of behavioral health organizations are looking for support partnerships with telebehavioral health companies. But, not every telebehavioral health company is created the same.
As the telebehavioral health market becomes more crowded, with newcomers entering the industry, it’s important for behavioral health organizations to consider a few variables when looking for partnerships with telebehavioral health companies.
How long have they been around? With the expansion of telehealth and telemedicine in general, a number of new companies have entered the market, offering potential solutions to current challenges. However, it can be beneficial to work with telebehavioral health companies that have established some longevity in the field. At innovaTel, we’ve earned our industry knowledge through our nearly 10 years of combined experience. And, companies with established reputations have often had the time and will to form valuable relationships with industry advocacy organizations — which could prove very beneficial to partners. Our relationship with the National Council for Mental Wellbeing is just one example.
What is their retention rate? The efficacy of patient care in a behavioral health setting relies, at least in part, on the relationship and trust a patient forms with a provider. And relationships take time to build, which is why retention rates of providers are important when forming partnerships with telebehavioral health companies. At innovaTel, we take great pride in our 95% provider retention rate because we know that translates to better patient care and a more reliable clinical atmosphere for behavioral health leaders.
What is their background? Not every telebehavioral health company began with clinical roots. innovaTel did. For behavioral health leaders, those clinical roots prove valuable when it comes to truly understanding the challenges leaders, providers and patients are facing. From regulatory updates to scheduling to capacity and beyond, telebehavioral health companies ground by clinical roots just understand it all, better.
Can they offer specialized care? As the demand for care continues to grow from patients living with co-occurring and complex conditions, the need for specialized providers with specific experience also increases. At innovaTel, our providers are experienced in specific and sometimes challenging patient populations, which offers vital support to behavioral health organizations in need of support. In addition, our providers receive cultural training that proves invaluable in connecting with certain underserved populations.
What does the support look like? Partnerships are more than contracts. They propose an agreed-upon level of support and at innovaTel that support is both technical and clinical. Our matchmaking-style hiring process ensures participation for both the provider and the behavioral health organization, and our onboarding process proves valuable from a clinical integration perspective as well as an administrative one. In addition, our partnerships include an exclusive clinical liaison that assists the provider and the organization with questions or issues that may arise.
Learn more about telebehavioral health partnerships with innovaTel by clicking here.
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