Telepsychiatry for Community Mental Health Centers

Your desire to provide care for your patients is unwavering. Your ability to do it, though, may sometimes be tempered by lean budgets and challenges tied to provider recruitment and retention.


innovaTel’s remote team of psychiatrists, psychiatric nurses and licensed clinical social workers — with experience working with SMI and co-occurring patient populations — can help you with the challenges you face.

We’ve Worn Your Shoes

innovaTel understands the challenges community mental health centers face in a way that could only be earned through experience. Our founders, who ran a community mental health center for 25 years before starting innovaTel, have juggled the many needs you face every day. They’ve been in the trenches, making tough decisions, all while working to deliver the care that patients desperately need.

innovaTel understands your delicate balancing act. And we’re here to help.

Telepsychiatry is a Sustainable Solution

Allows clinical leaders to focus on care

“As the former CEO of a busy community mental health center, I recognize the many challenges that our clinical partners face every day, from funding to regulatory compliance to legislative advocacy and staffing. But, we found that one fundamental solution, the implementation of a telepsychiatry service, offers a sustainable solution to the most common challenge: recruitment and retention of well-trained clinicians. This long-term solution leads to savings and allows clinical leaders to focus on delivering optimal care.”

Jonathan Evans, President & CEO of innovaTel

How We Can Help

Grow your clinical team without geographic limitations.

Reduce patient wait times and no-shows.

Increase capacity for new patients.

Increase access to care in your communities.

Improve clinical and operational efficiencies.

Improve patient outcomes.

Expand your specialties.

Improve clinician retention and patient satisfaction.

A Platinum Partner

As a Platinum Partner for the National Council for Behavioral Health, innovaTel serves as the exclusive telehealth partner for the highly respected, national organization. This partnership, which evolved from a longtime strategic partnership with the organization, reaffirms innovaTel’s expertise — for clinical leaders and providers — in a rapidly growing telehealth industry.

Telehealth is here to stay

“Ensuring everyone who needs care for a mental illness or substance use disorder can get it has always been challenging, but telehealth can help close that gap. Telehealth is here to stay, and organizations are rapidly implementing a hybrid model of healthcare delivery. innovaTel’s support for community behavioral health organizations through development of its hybrid model makes it easier for clinicians to meet local needs and support recovery. Making people and communities healthier is their passion and ours.”

Chuck Ingoglia, President and CEO, National Council for Behavioral Health

Improving Access Creates Convenience

Clinical roots ground innovaTel

“We’ve long struggled with how to improve access to treatments for mental illnesses and addictions while consumers have embraced convenience – think Google, Amazon, and Uber. innovaTel’s roots are in community mental health and their psychiatrists, psychiatric nurse practitioners and licensed clinical social workers are highly skilled, experienced professionals. They’ve been there throughout the COVID-19 tragedy and they are committed to continuing to deliver effective, convenient care. I’m proud to be part of the innovaTel family.”

Linda Rosenberg, co-chair of innovaTel Strategic Advisory Board

Our Partnership Process

At innovaTel, we are reshaping the telepsychiatry model, which transforms your ability to provide care. That’s why our process for establishing partnerships is simple.


Let’s talk

Share your clinical needs with innovaTel.


Interview our providers

innovaTel presents providers for your team to interview.


Onboarding begins

Once your team chooses a provider(s), they become credentialed with your payers and your organization bills for services.


Workflow development

innovaTel assigns you a Clinical Liaison — an experienced psychiatric nurse — to help design customized workflows with your team to ensure seamless integration.


Your patients receive care

Your innovaTel providers hold a set schedule for your patients each week, connect via a HIPAA-compliant telehealth platform and document directly into your EHR.


Receive ongoing support

Your Clinical Liaison provides ongoing support to you and your innovaTel providers in your day-to-day work.

innovaTel and Your
Community Mental Health Center

What is the typical timeline to get started?

Two of the biggest factors with a timeline for implementing telepsychiatry is licensing and credentialing of clinicians, which can vary depending on your state and the insurance plans that you accept.

innovaTel’s goal is to find the best clinical fit for your organization. In many cases, innovaTel has providers who are already licensed in your state. However, if we have providers who are a great clinical fit who are not yet licensed in your state, innovaTel will cover the cost to get them licensed in your state. Our team will work closely with yours to ensure a timely implementation that sets the foundation for a long-term partnership.

How does licensing and credentialing work?

It is innovaTel’s policy that providers are licensed in the state where they are physically located as well as where they are treating patients. 

innovaTel covers the cost of clinician licensing, DEA, malpractice, benefits and PTO.

innovaTel’s implementation team will work closely with your team to assist with provider credentialing. Once you review and choose your clinician or clinicians, the innovaTel team will get you all of the documentation that you need to credential the innovaTel provider with your payers.

How does billing work?

innovaTel does not bill insurance directly. It is our model that our providers will become credentialed with your payers and your organization will handle all of the billing.

innovaTel’s partnership is simple. We charge a flat hourly fee for our clinicians and do not charge any additional set-up fees, ongoing maintenance fees or technology fees.

What is your hourly rate?

innovaTel customizes proposals based on the clinical needs of each of the organizations with which we work. There can be variability in the hourly rate based on the type of providers that you are looking for, their sub-specialty and certain requirements you are looking to meet, such as on-call requirements.

Connect with one of our telepsychiatry experts today to get a customized proposal.

How do I know if telepsychiatry will be reimbursed in my state?

That’s a great question with a complex answer. Telehealth reimbursement varies depending on the state and the payer. The regulations are changing regularly, and it can be complex to navigate, but we are here to help! The good news is most states now have some type of parity law in place that mandates coverage for telepsychiatry.

innovaTel’s telepsychiatry experts are happy to provide guidance to your organization based on our experience in your state.

How does documentation and prescribing work?

Our clinicians will document directly in your EHR. All providers are trained in concurrent documentation and documentation is guaranteed to be completed by the end of each day to assist in prompt billing.

All medications will be e-prescribed through your EHR. If you do not have e-prescribing capabilities, we can recommend a cost-effective standalone solution.

Which clinicians does innovaTel hire?

innovaTel hires board certified and board eligible psychiatrists, psychiatric nurse practitioners and licensed clinical social workers. We are extremely selective with the providers who we hire, and we are proud to have a high clinician retention rate. 

innovaTel’s clinical team covers a wide variety of sub-specialties including, but not limited to:

*Child/adolescent psychiatry
*Eating Disorders
*Gender Dysphoria
*Bilingual/Multilingual providers

What technology will our organization need for telepsychiatry?

Technology has come a long way in the last few years, making it very simple and affordable to get started with telepsychiatry. We will provide technical recommendations for the most optimal experience. But ultimately, if you have a webcam and an internet connection, your organization can implement telepsychiatry.

innovaTel is platform agnostic and will work within your platform of choice, if you do not have a telehealth platform, innovaTel will cover the cost of a HIPAA-compliant platform for our provider. We know that standardizations of systems is extremely important and would not want you to have different providers working in different systems. It’s easiest for patients, providers and your staff to work in the same telehealth platform. 

innovaTel will perform a number of test visits prior to your go-live and also provide 24/7 IT support at no charge to your organization.

How do patients connect? Where are they located?

This can vary based on your organization, your clinical protocols and your patient population. innovaTel supports a hybrid model of telehealth that allows patients to come in, on site, or connect remotely. Which patients come in or connect remotely is based on a variety of factors, including clinical appropriateness and whether or not a patient has the right technology to connect remotely.

innovaTel recommends having a telepsychiatry room set up at one of your locations for patients who need to come in. innovaTel’s clinical team can assist in protocol development with your organization for patients to connect remotely.

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We trust innovaTel with our patients because

“As a result of our hybrid approach to care, we have seen a notable reduction in no-shows. If a patient prefers to receive care at home, we arrange for that. However, that option is not clinically appropriate for every patient, so the hybrid model allows us to see patients in-person, too. We believe patient choice is the future.”

Walt Hill, CEO High Plains Mental Health Center

We trust innovaTel with our patients because

“They hire exemplary staff. Our client feedback about John has been wonderful. When we started this endeavor a few years back we worried about client reaction and engagement and it has gone very well. Working with innovaTel has far exceeded our expectations.”

Lisa M. Southern, LMLP, LCP Compass Behavioral Health Executive Director

We trust innovaTel with our patients because

“I have been using telepsychiatry exclusively since 2010 as my only care modality. I have seen every possible diagnosis and every age group and have never had to exclude a patient from this opportunity to receive care. With appropriate protocols in place, anyone can safely utilize telepsychiatry.”

Dr. Liberty Eberly, Chief Medical Officer, innovaTel Telepsychiatry

Experience, Earned

Ready to partner with innovaTel?

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