Telepsychiatry for Substance Use Disorder Treatment Centers

Support is an elusive commodity, as you juggle the immediate needs of clients while filling staffing vacancies and managing budgets. With innovaTel, your mission to provide access to addiction and behavioral health treatment for those struggling with a substance abuse disorder comes above all else.

 

We step in and we stay. Because lasting solutions are the ones that make a real difference.

    Tell us about your organization and one of our experts will contact you.




    Your Mission Matters Most

    Patients rely on your organization to receive the care they need, and you need support to ensure your organization continues to thrive — for them. innovaTel’s telepsychiatry model fills the gaps you continue to face, from staffing and retention to regulatory expertise, as you see an increase in patients experiencing co-occurring and dual diagnosis ailments.

    We’re different,
    in all the right ways.

    innovaTel is the definition of a true partner, particularly when it comes to providing behavioral health and addiction treatment for your clients living with substance abuse and addiction disorders. To support you, we hire providers with experience treating the co-occurring patient population to better manage mental health needs and substance abuse disorders.

    We provide the support you’ve needed all along, across the board.

    How We Can Help

    Reduce provider turnover.

    Alleviate pressure on your staff.

    Reduce wait times for patients.

    Increase scheduling flexibility.

    Discover providers who fit.

    Find lasting, immediate support.

    Improve patient outcomes.

    Develop a proactive partnership.

    Common Addiction
    Treatment Partnerships

    • Outpatient Addiction Treatment

    • Residential Treatment

    • Medication-Assisted Treatment (MAT) Programs

    • PHP & IOP

    • & More

    Our Partnership Process

    At innovaTel, we are reshaping the telepsychiatry model, which transforms your ability to provide care. That’s why our process for establishing partnerships is simple.

    STEP ONE

    Let’s talk

    Share your clinical needs with innovaTel.

    STEP TWO

    Interview our providers

    innovaTel presents providers for your team to interview.

    STEP THREE

    Onboarding begins

    Once your team chooses a provider(s), they become credentialed with your payers and your organization bills for services.

    STEP FOUR

    Workflow development

    innovaTel assigns you a Clinical Liaison — an experienced psychiatric nurse — to help design customized workflows with your team to ensure seamless integration.

    STEP FIVE

    Your patients receive care

    Your innovaTel providers hold a set schedule for your patients each week, connect via a HIPAA-compliant telehealth platform and document directly into your EHR.

    STEP SIX

    Receive ongoing support

    Your Clinical Liaison provides ongoing support to you and your innovaTel providers in your day-to-day work.

    innovaTel and Your Substance Use Disorder Treatment Center

    What is the typical timeline to get started?

    Two of the biggest factors with a timeline for implementing telepsychiatry is licensing and credentialing of clinicians, which can vary depending on your state and the insurance plans that you accept.

    innovaTel’s goal is to find the best clinical fit for your organization. In many cases, innovaTel has providers who are already licensed in your state. However, if we have providers who are a great clinical fit who are not yet licensed in your state, innovaTel will cover the cost to get them licensed in your state. Our team will work closely with yours to ensure a timely implementation that sets the foundation for a long-term partnership.

    How does licensing and credentialing work?

    It is innovaTel’s policy that providers are licensed in the state where they are physically located as well as where they are treating patients. 

    innovaTel covers the cost of clinician licensing, DEA, malpractice, benefits and PTO.

    innovaTel’s implementation team will work closely with your team to assist with provider credentialing. Once you review and choose your clinician or clinicians, the innovaTel team will get you all of the documentation that you need to credential the innovaTel provider with your payers.

    How does billing work?

    innovaTel does not bill insurance directly. It is our model that our providers will become credentialed with your payers and your organization will handle all of the billing.

    innovaTel’s partnership is simple. We charge a flat hourly fee for our clinicians and do not charge any additional set-up fees, ongoing maintenance fees or technology fees.

    What is your hourly rate?

    innovaTel customizes proposals based on the clinical needs of each of the organizations with which we work. There can be variability in the hourly rate based on the type of providers that you are looking for, their sub-specialty and certain requirements you are looking to meet, such as on-call requirements.

    Connect with one of our telepsychiatry experts today to get a customized proposal.

    How do I know if telepsychiatry will be reimbursed in my state?

    That’s a great question with a complex answer. Telehealth reimbursement varies depending on the state and the payer. The regulations are changing regularly, and it can be complex to navigate, but we are here to help! The good news is most states now have some type of parity law in place that mandates coverage for telepsychiatry.

    innovaTel’s telepsychiatry experts are happy to provide guidance to your organization based on our experience in your state.

    How does documentation and prescribing work?

    Our clinicians will document directly in your EHR. All providers are trained in concurrent documentation and documentation is guaranteed to be completed by the end of each day to assist in prompt billing.

    All medications will be e-prescribed through your EHR. If you do not have e-prescribing capabilities, we can recommend a cost-effective standalone solution.

    Which clinicians does innovaTel hire?

    innovaTel hires board certified and board eligible psychiatrists, psychiatric nurse practitioners and licensed clinical social workers. We are extremely selective with the providers who we hire, and we are proud to have a 95% clinician retention rate. 

    innovaTel’s clinical team covers a wide variety of sub-specialties including, but not limited to:

    *Child/adolescent psychiatry
    *Geriatric
    *Eating Disorders
    *Gender Dysphoria
    *Forensic/Corrections
    *Psychosomatics
    *Bilingual/Multilingual providers

    What technology will our organization need for telepsychiatry?

    Technology has come a long way in the last few years, making it very simple and affordable to get started with telepsychiatry. We will provide technical recommendations for the most optimal experience. But ultimately, if you have a webcam and an internet connection, your organization can implement telepsychiatry.

    innovaTel is platform agnostic and will work within your platform of choice, if you do not have a telehealth platform, innovaTel will cover the cost of a HIPAA-compliant platform for our provider. We know that standardizations of systems is extremely important and would not want you to have different providers working in different systems. It’s easiest for patients, providers and your staff to work in the same telehealth platform. 

    innovaTel will perform a number of test visits prior to your go-live and also provide 24/7 IT support at no charge to your organization.

    How do patients connect? Where are they located?

    This can vary based on your organization, your clinical protocols and your patient population. innovaTel supports a hybrid model of telehealth that allows patients to come in, on site, or connect remotely. Which patients come in or connect remotely is based on a variety of factors, including clinical appropriateness and whether or not a patient has the right technology to connect remotely.

    innovaTel recommends having a telepsychiatry room set up at one of your locations for patients who need to come in. innovaTel’s clinical team can assist in protocol development with your organization for patients to connect remotely.

    Ready to partner with innovaTel?

    Share with your network

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